Why I believe in documentation

Today is my last day at Amplify, after almost three years of being the Internet team’s programmer, the company’s marketing point person, and a client/project manager. I’ve worked on exciting projects, with thoughtful and engaged clients, about issues I believe should get as much attention as we can possibly bring to them. My amazing colleagues are now continuing that work.

My last job is to make sure all those projects continue as smoothly as possible.

I believe in documentation because me-six-months-from-now doesn’t know what I know. And now, all the documentation I’ve written over the last three years can be useful to my colleagues. The team can back each other up, because I’ve made spaces for others to create documentation as well. That increase in our collective capability is the thing I’m most proud of at Amplify.

Last week, Debbie Weil’s Sweets and Tweets (one of the many great after-work DC politics/technology/social media events – the only one with cupcakes) featured several of us talking about the idea of linchpins, people who can make an enormous difference in their organizations: I talked about not waiting for assignments, about documentation, and about growing into new roles. I’m deeply grateful Amplify gave me the chance to grow and learn as I have.

I hope you’ll keep in touch, and I’ll be trying to blog regularly from business school at my personal blog, Information Squid. Schools are starting to think about social media and brand evangelism and all the areas Amplify works in (NYTimes, BusinessWeek), and I’m looking forward to connecting more traditional areas with that mindset.

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